FAQ

Creating an account at CasinoFans is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your name, email address, and date of birth. Choose a secure password that combines letters, numbers, and special characters. Verify your email address by clicking the link we'll send you. Once verified, you can make your first deposit and claim your welcome bonus of 100% up to $500 or 1 BTC. The entire process takes just a few minutes, and you'll be ready to enjoy our extensive collection of Betsoft games. Remember to provide accurate information as this will be verified during withdrawal processing to ensure your account security and comply with regulatory requirements.

CasinoFans offers a variety of secure payment options to accommodate different player preferences. For traditional banking, we accept major credit cards including Visa and MasterCard. These options provide instant deposits so you can start playing immediately. For players who prefer cryptocurrency, we accept Bitcoin (BTC), offering enhanced privacy and typically faster withdrawal processing times. All transactions are protected by advanced encryption technology to ensure your financial information remains secure. Currently, we support USD and Bitcoin as our primary currencies. Deposit minimums vary by method but typically start at $10 or equivalent. Remember that withdrawal methods generally need to match your deposit method where possible, in accordance with anti-money laundering regulations. For specific limits and processing times, please check the Cashier section after logging into your account.

The CasinoFans welcome bonus offers new players a 100% match on their first deposit up to $500 or 1 BTC. This means if you deposit $500, you'll receive an additional $500 in bonus funds, giving you $1,000 to play with! To claim this bonus, simply make your first deposit after creating an account—no bonus code is required as it's automatically applied. The bonus comes with a standard wagering requirement that must be completed before withdrawing any winnings generated from the bonus funds. Different games contribute differently toward these requirements, with slots typically contributing 100%. The bonus remains valid for 30 days from issuance, giving you ample time to meet the playthrough requirements. Remember that maximum bets while playing with bonus funds may be limited, so check the complete terms and conditions in your account section. This generous offer gives you extra playing power to explore our extensive Betsoft game collection!

Yes! CasinoFans currently offers an exclusive 10 Free Spins No Deposit Bonus for new players. To claim this offer, simply create your account using our registration link and enter the bonus code 'BONUS10' during the signup process. These free spins allow you to experience real-money gameplay without making a deposit first. Winnings from your free spins are subject to wagering requirements that must be completed before withdrawal. Beyond the no deposit offer, we regularly provide free spins as part of our welcome package, which includes up to €$1500 or 3 BTC plus 300 Free Spins. Our promotional calendar also features weekly free spin offers and special events where additional free spins can be earned. To stay updated on the latest free spin offers, check your email regularly and visit our promotions page. These offers provide an excellent opportunity to try new games and potentially win real money with minimal risk.

Withdrawing your winnings from CasinoFans is designed to be straightforward and secure. To request a withdrawal, log into your account, navigate to the Cashier or Banking section, and select 'Withdrawal.' Choose your preferred withdrawal method—either via credit card (Visa/MasterCard) or Bitcoin—and enter the amount you wish to withdraw. For first-time withdrawals, you'll need to complete our verification process by submitting identification documents to comply with regulatory requirements and ensure account security. Withdrawal processing times vary by method: Bitcoin withdrawals typically process within 24 hours, while credit card withdrawals may take 3-5 business days. CasinoFans enforces minimum and maximum withdrawal limits that vary by payment method. Please note that all withdrawal requests undergo a standard review process to prevent fraud and ensure compliance with our terms of service. For specific questions about your withdrawal status, our customer support team is available 24/7 to assist you.

Yes, CasinoFans operates under a valid gaming license that ensures our operations meet strict regulatory standards for fairness, security, and responsible gaming. Our license requires us to implement various player protection measures, including age verification, self-exclusion options, and deposit limits to promote responsible gambling. All games on our platform are regularly tested by independent auditors to verify that the Random Number Generators (RNGs) provide fair and truly random outcomes. We employ industry-standard encryption technology to protect all player data and financial transactions. Our privacy policy strictly limits how we use your personal information, and we never share sensitive data with unauthorized third parties. As a licensed operator, we're committed to preventing fraud, money laundering, and underage gambling. This regulatory oversight provides our players with peace of mind, knowing they're enjoying games in a secure and fair environment that adheres to international gaming standards.